Shipping & Delivery Policy

1. Handmade Production Timeline

Artisan Craftsmanship:

  • Most INCENSSY products are carefully handmade by traditional Chinese artisans.
  • After placing an order, our artisans will begin the creation process, which usually takes 2-4 days.
  • This dedicated production period ensures each piece reflects authentic cultural heritage, exceptional quality, and spiritual significance.

2. Shipping Methods & Estimated Delivery Times

Shipping Locations:

  • Orders are shipped from our Chinese warehouses, utilizing a well-developed logistics network to accelerate global delivery.

Available Shipping Methods:

Standard Shipping

International delivery estimated 8-12 days, depending on the destination country and local customs procedures.

Express Shipping

International delivery estimated 5-8 days, ideal for customers requiring faster arrival.

Important Notes on Delivery Times:

  • The above timeframes are estimates. Actual delivery may be affected by:
    • Customs inspections
    • Public holidays
    • Unforeseen events (e.g., weather, pandemic-related delays)
    • Peak logistics seasons
  • In case of delays, we will provide updates and make every effort to facilitate timely resolution.

Total Delivery Time Formula:

Total Delivery Time = Processing Time (2-4 days) + Shipping Time

(Before shipment, all items must undergo strict quality control checks.)

3. Order Tracking

  • Upon shipment, we will provide a tracking number allowing you to monitor your package online.
  • Use the provided tracking information to follow your package's journey in real-time, ensuring transparency and peace of mind.

4. Customer Support & Issue Resolution

If you encounter any issues with order delivery (delays, lost packages, damaged items, or other shipping-related problems), contact us immediately through the official website's contact page or support email.

Our Commitment:

  • Collaborate with shipping carriers to resolve issues
  • Ensure your order is delivered ASAP

Solutions Include:

  • Priority reshipment
  • Alternative remedies
  • Per our after-sales policy